Great furniture for great prices and they work hard to accommodate whatever needs the customer has
Awesome staff and good prices.
Melissa & Trey are the absolute best AND HAPPY BIRTHDAY MISSY!!!
Long story short: we love our new furniture and are happy with it, but the impression we have walked away with is that, once they have your money, the salespeople at Big Sandy don't care in the slightest about following up on any issues. Very disappointing as we like their products, but will need to look elsewhere for future home purchases.
Installer didn't know what he was doing. He mentioned he didn't realize a double wall oven was installed in the wall!!! The front of my cabinets were ripped of of the frame. Installer hit my cherry cabinets with a rubber mallet then hit my brand new double oven with the mallet leaving a large dent on the exterior and damaged the interior lock. Big Sandy Service managers won't contact me, no one in management or service will apologize for the tremendous inconvenience this has caused. Terrible, Terrible, Terrible Service!!!!!! DO NOT PURCHASE ANYTHING HERE!!!
My husband and I had been looking into upgrading several items in our home (couches, bedroom set plus mattress) and decided to see what Big Sandy had to offer. We found bedroom and living room sets that we loved, and compromised on a new King sized mattress with power base. Paid for warranties on all of the electronic components (the couch we ordered had power reclining), accepted the mattress cover that the saleswoman Mary Ellen insisted we have- we aren't hard customers to work with. Our purchase was finalized on Oct 31st, and delivery of our couch and loveseat was made a week later on Nov 7th; our bedroom furniture was to be scheduled later once all of the pieces for it were in stock (supposedly by Nov 10th). Called the Dublin, OH store on the 10th to check the status and spoke with Mary Ellen. She said she would have to check on the items and would call me back on Monday the 13th. Monday came and went...finally became frustrated enough to call back a week after our initial call on Friday the 17th and spoke to our other salesperson, Nathan. I explained that we just wanted to know if all the pieces for our bedroom set were in and, if so, schedule delivery. He said no problem and we were scheduled for the following Saturday the 25th. Come delivery day, the deliverymen arrive promptly and get everything assembled in our bedroom; the furniture is beautiful, mattress is amazingly comfortable, no complaints there. We go to sign off on the delivery and the deliveryman mentions that our receipt shows that we bought a power base to go with our storage unit bed frame (it has drawer storage underneath). He tells us that not only does he not have the power base on his truck, but that his superiors just had a meeting about pairing storage beds with power bases and how they aren't always compatible; supposedly Big Sandy's employees were also a part of this meeting. We called the Dublin, OH store again and my husband spoke with Mary Ellen about our concerns: 1.) that we were not made aware that our bed frame may not be compatible with the power base, and 2.) that we were under the impression that the base was to be delivered with our remaining furniture. Her response was an off-the-cuff remark about how the delivery drivers are not salespeople and have no idea what they are talking about, and that she would look into the issue with our power base delivery and call us back the following Monday (Nov 27th). On Dec 12th, two full weeks after we were told we would be contacted, my husband and I agreed that we no longer cared to have the power base for our bed (it is comfortable as it is) and I called and asked that it be removed from our order by a gentleman named Toby. We were hoping that he, if anyone, would actually follow up as he said he would and send email confirmation that the power base was cancelled and the charge removed from our credit card. I am writing this review on Dec.19th, having had to call the store again today to inquire about the updated receipt. I spoke with a young lady named Tiffany (who mentioned she has only worked there for 3 weeks), and while very kind did not seem to know how to even check to see if the power bases + their warranties had been removed from our order, let alone if we had been refunded the several hundred dollars difference in what we have paid. I don't have a lot of faith that I will receive that email, and am beyond frustrated that I will likely have to physically walk into the store to get someone's help.
Big Sandy Superstore Corporate Office is a US Furniture Store based in Franklin Furnace, Kentucky. Big Sandy Superstore Corporate Office is located at 8375 Gallia Pike, Franklin Furnace, OH 45629, USA.
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